During our move to the new office a temporary circuit was set up for our
servers so that the move could be made while contractors were still
working on installing the permanent circuits.
Sprint will be doing the final remapping of the digital lines that our
servers are connected to in our new offices at approximately 8:00 PM CDT
During this time most customers will notice no changes at all. Customers
will still be able to dial in and connect to the Internet. Customers
using Outlook or other such email software will still have email service
The primary issue during the outage will be for customers who use
Customers who use the WEBMAIL service by logging in to our website and
clicking the "New webmail" link or who connect directly to webmail using
a shortcut to "gmail.sysmatrix.net" will NOT be able to get to the
webmail using those links.
During the outage you can reach the webmail logon page by using the
following link. Please WRITE THIS DOWN or save it as a "favorite" in
your web browser so you will have it to be able to get to your email
during the outage.
The link above is the direct link to the webmail logon page that
"http://gmail.sysmatrix.net" normally redirects you to.
During the outage www.sysmatrix.net will be unavailable.
During the outage telephone tech support will also be unavailable as our
employees will be re-routing our servers to the permanent digital
circuit while Sprint technicians reroute the connections. There will be
a recording on the telephone support line until the remapping is complete.
The change will take from 1 to 3 hours total. Telephone tech support
will be available again as soon as the servers are connected to the
Thank you for your patience during our move.
Sysmatrix Support Team
RETURN TO THE ANNOUNCEMENTS PAGE